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Dashboard Issues

Solutions for problems with the Toggly web dashboard and UI.

Can't Sign In​

Symptoms​

  • Login page won't accept credentials
  • "Invalid credentials" error
  • Redirect loops
  • Blank page after login

Solutions​

1. Clear Browser Cache​

# Chrome/Edge
Ctrl+Shift+Delete (Windows/Linux)
Cmd+Shift+Delete (Mac)

# Then select:
- Cookies and site data
- Cached images and files

2. Try Incognito/Private Mode​

Test if extensions or cache are causing issues:

  • Chrome: Ctrl+Shift+N / Cmd+Shift+N
  • Firefox: Ctrl+Shift+P / Cmd+Shift+P

3. Reset Password​

If you forgot your password:

  1. Click "Forgot Password" on login page
  2. Check email for reset link
  3. Create new password
  4. Try signing in again

4. Check SSO Configuration (Enterprise)​

For SSO users:

  • Verify SSO is configured correctly
  • Contact your admin if SSO isn't working
  • Try non-SSO login if available

PWA / Mobile Issues​

iOS Safari Refresh Loop​

Symptoms: App stuck in refresh loop or shows blank page on iPhone/iPad

Solution: Use the PWA reset page to clear service worker cache:

Visit: https://app.toggly.io/pwa-reset?ngsw-bypass=true

This will:

  • Unregister service workers
  • Clear cache storage
  • Reload the app fresh

Android Chrome Issues​

Solution: Clear app data:

  1. Chrome Menu → Settings
  2. Site Settings → All Sites
  3. Find app.toggly.io
  4. Clear & Reset

Feature Flags Not Appearing​

Symptoms​

  • Created feature flag but don't see it
  • Flag list is empty
  • Can't find a specific flag

Solutions​

1. Check Environment Filter​

The dashboard filters by environment:

  • Look at the environment selector (top bar)
  • Switch to the correct environment
  • Verify flag exists in THIS environment

2. Check Team/Workspace​

Ensure you're viewing the correct workspace:

  • Click workspace selector (top left)
  • Switch to the correct team
  • Verify flag was created in this workspace

3. Check Search/Filters​

  • Clear any active search queries
  • Reset filters to "Show All"
  • Refresh the page

4. Check Permissions​

You may not have permission to view certain flags:

  • Contact team admin
  • Verify your role includes view permissions
  • Check if flag was shared with your team

Can't Edit Feature Flags​

Symptoms​

  • Edit button is disabled
  • Changes don't save
  • "Permission denied" errors

Solutions​

1. Check Your Role​

Team roles determine permissions:

  • Viewer: Read-only access
  • Member: Can edit flags they created
  • Admin: Can edit all flags

Contact admin to upgrade your role.

2. Check Flag Ownership​

You can only edit flags:

  • You created
  • Shared with your team
  • Where you have write permissions

3. Check Plan Limits​

Some plans limit the number of flags:

  • Free: 10 flags
  • Starter: 50 flags
  • Professional: Unlimited

Upgrade your plan if needed.

Dashboard Loading Slowly​

Symptoms​

  • Pages take long to load
  • Lag when clicking
  • Slow API responses

Solutions​

1. Check Internet Connection​

# Test your connection speed
curl -o /dev/null -w "%{speed_download}\n" https://app.toggly.io

2. Clear Browser Data​

Too much cached data can slow things down:

  • Clear cookies and cache
  • Close unused tabs
  • Restart browser

3. Check Browser Extensions​

Some extensions interfere with web apps:

  • Disable ad blockers temporarily
  • Disable privacy extensions
  • Test in incognito mode

4. Check System Resources​

  • Close unnecessary applications
  • Check CPU/memory usage
  • Restart computer if needed

Missing Features​

Symptoms​

  • Expected feature isn't available
  • Menu items missing
  • Can't access certain sections

Solutions​

1. Check Plan Tier​

Some features are plan-specific:

  • Free: Basic features
  • Professional: Advanced features
  • Enterprise: Full features + SSO/SCIM

View pricing page for feature comparison.

2. Check Permissions​

Your role may restrict access:

  • View team settings
  • Check your permissions
  • Contact admin if needed

3. Feature Flags​

Some Toggly features are themselves feature-flagged:

  • Beta features may not be enabled
  • Regional availability varies
  • Contact support to request access

UI Not Rendering Correctly​

Symptoms​

  • Broken layout
  • Missing styles
  • Elements overlapping
  • Dark mode issues

Solutions​

1. Hard Refresh​

# Force reload without cache
Ctrl+Shift+R (Windows/Linux)
Cmd+Shift+R (Mac)

2. Clear Service Worker​

For PWA users:

  1. Open DevTools (F12)
  2. Application tab → Service Workers
  3. Click "Unregister"
  4. Reload page

3. Update Browser​

Ensure browser is up to date:

  • Chrome: Minimum version 90+
  • Firefox: Minimum version 88+
  • Safari: Minimum version 14+
  • Edge: Minimum version 90+

4. Disable Browser Extensions​

Some extensions break CSS/JavaScript:

  • Test in incognito mode
  • Disable extensions one by one
  • Report problematic extensions to support

Notification Issues​

Not Receiving Email Notifications​

Solutions:

  1. Check spam/junk folder
  2. Verify email in account settings
  3. Check notification preferences
  4. Whitelist @toggly.io domain

Too Many Notifications​

Solutions:

  1. Go to Settings → Notifications
  2. Adjust notification preferences
  3. Mute specific flags or events
  4. Set up notification filters

Billing Dashboard Issues​

Can't View Invoices​

Solutions:

  1. Verify you're the billing admin
  2. Check in Settings → Billing
  3. Contact support with account email

Can't Update Payment Method​

Solutions:

  1. Verify you have billing permissions
  2. Try different browser
  3. Check if card is expired
  4. Contact [email protected]

Getting Help​

For persistent dashboard issues:

  1. Check browser console (F12) for errors
  2. Take screenshots of the issue
  3. Note your browser version and OS
  4. Contact support with details:
    • What you were trying to do
    • What actually happened
    • Screenshots if applicable
    • Browser console errors

Support Channels: